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Question about unified communications feature

Hi,

I have a question,  but first let me explain my scenario, i would buy a BE6000 (to activate CCX), my company has a 24x7 call center on another country, and i have a dedicated connection with that call center, now i also will have a local contact center, but this will be 8x5, so how could i configure (what is the feature) so when my BE6000 receive a call in working hours (8x5) my local team will get this call, and when i am in not working hours the call is redirected to the other call center (24x7)...

i think this will be a BE6000 related configuration/feature,

thanks in advance,

Regards,

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

You can configure TOD for

You can configure TOD for that

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

You can configure TOD for

You can configure TOD for that

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

As Java said, you'd use Time

As Java said, you'd use Time of Day Routing in CUCM.

Hi,thanks for your help!

Hi,

thanks for your help!!

regards,

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