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New Member

Question : MWI not working but can retreive voicemail on phone

Hi guys

,

I am installing Unity 5.0 with Failover. I can leave a voicemail but the MWI does not come on but I can retreive voice messages.

Any suggestions on the cause and how to resolve it?

Thanks in advance

  • Unified Communications Applications
3 REPLIES
VIP Super Bronze

Re: Question : MWI not working but can retreive voicemail on pho

Check to make sure that the MWI numbers are in the CSS of the VM ports.

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Cisco Employee

Re: Question : MWI not working but can retreive voicemail on pho

You also can open the Port Status Monitor in Integration Tools in the Tools Depot and make sure that the MWI is actually being dialed out.  You can accomplish this by selecting Settings>Real Time View in Port Status Monitor.

Hope that helps,

Brad

New Member

Re: Question : MWI not working but can retreive voicemail on pho

Thanks guys,

I have checked, the MWI is in the same CSS with the VM ports.

Brad, will try what you said.

Thanks again

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