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Questions on TAPS

I would like to set up TAPS on my network. Do I need to set up a Cisco CRS Server in order to use TAPS?

  • Unified Communications Applications
3 REPLIES
Red

Re: Questions on TAPS

Yes.

Michael

Silver

Re: Questions on TAPS

Is there any document explaining TAPS with CUCM 6.1. I`ve used TAPS with 4 but not 6.1 We`re looking to implement UCCX for a call centre - will that provide us with the CRS SW for TAPS

thanks

Re: Questions on TAPS

Its exactly the same as it was in 4 pretty much. Nothing changes really how it works.

I have it running on VMserver (UCCX 7.0) in the lab connected to CUCM 6 (or CUCM 7) and it TAPS phones great.

You need to pull up the document in the CUCM admin guide.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/6_1_1/t15taps.html

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