when call is routed to one of queues (CSQs), where in db_cra is it written?
For sure it is not in ContactCallDetail nor ContactRoutingDetail nor ContactQueueDetail.
What do I need this information for?
I'd like to be able to get information about queued calls still not handled by an agent. I do not like to get from RtICDStatistics or RtCSQsSummary, because these are just "replicated" tables. I 'm interested in getting data from the source.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...