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Community Member

Queuing a call in unity

When someone calls me and I am busy on the phone and it goes to VM in Unity - is there a way to queue the call until I get available. Thanks in adv.

3 REPLIES
Community Member

Re: Queuing a call in unity

Yes there is a way to accomplish this in Unity:

Check out the following links:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080093c13.shtml

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag040e.html#wp1047859

For this to work, you will also need to make sure your phone system (ie CCM) is configured so a caller will get busy when calling your phone.

Community Member

Re: Queuing a call in unity

Hi,

Thanks for the docs. I have no call waiting, so if I am on the phone it goes to VM.

On VM, I have Call transfer set to ALWAYS HOLD ON BUSY, but it does not work. It just lets the caller leave a message.

joel

Community Member

Re: Queuing a call in unity

CCM has a certain number of calls it will allow to a phone before the phone will be considered busy. So, this number of calls will need to be reached before voicemail recognizes the phone to be busy and puts the caller on hold.

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