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New Member

"ERROR importing user (####) with extension = #### : The requested operation would result in a license violation."

When trying to import new users to the voice mail system we now get this error.

At one time we had to remove a user and then this started. Here is the license report

License Unit Distribution Phone License Feature

License Server

Units Authorized

Units Used

Units Remaining

Units Pending

10.7.1.130

1100

440

660

0

Total Units for Feature

1100

440

660

0

CCM Node License Feature

License Server

Units Authorized

Units Used

Units Remaining

10.7.1.130

2

2

0

Total Units for Feature

2

2

0

Software License Version

License Server

SW Version

10.7.1.130

7.0

We have plenty of license units left..

BTW #### is just a placemarker for the username and extension, the actual error includes the correct info.

Any ideas?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Gold

Re: "ERROR importing user (####) with extension = #### : The req

Those look like CUCM (phone) licenses, not voicemail licenses.

Assuming you are running Unity connection as voicemail, check on that server. Unity Connection uses separate licenses to CUCM.

Barry

2 REPLIES
Gold

Re: "ERROR importing user (####) with extension = #### : The req

Those look like CUCM (phone) licenses, not voicemail licenses.

Assuming you are running Unity connection as voicemail, check on that server. Unity Connection uses separate licenses to CUCM.

Barry

New Member

"ERROR importing user (####) with extension = #### : The request

Ahh thanks Barry. Yes it looks like we used up all of our VM licenses

License Count

Licensed Seats For:

Feature Name

Value

Used

Unused

Cluster Limit

Users with voice mailboxes

LicSubscribersMax

100

100

0

100

Users with IMAP access to voice messages

LicIMAPSubscribersMax

100

0

100

100

Cisco Unity Inbox users

LicVMISubscribersMax

100

0

100

100

TTS and ASR (advanced) users

LicAdvancedUserMax

100

0

100

100

Voice ports

LicVoicePortsMax

192

96

96

-

Text-to-speech sessions

LicRealspeakSessionsMax

192

0

192

-

Voice-recognition sessions

LicUnityVoiceRecSessionsMax

192

0

192

-

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