Hi All,
We are using ICM 7.5.5 and Call Manager 6.1.3. Agents are logging using CTIOS client.
Randonmly when call lands to agenst desk the agents are receiving "Resource Not Available" and the call is getting disconnected.
We have checked following points in Call Manager.
1. Restarted Call manager cluster.
2. restarted Voice Gateway.
3. Reset MTP / Transcoder / conference bridge in Call Manager.
4. Reset Profiles configured in Voice GAteway.
5. Prioritized Hardware resources in MRG.
In the JTAPI logs we are getting only "Resource Not Available" error message.
Is there any troubleshooting steps for "Resource Not Available" error.