"Sorry, example administrator is not available"

[bbtekgraf]

Running Cisco Unity 4.2 Build 4.2(1)

After hours (5:30pm) Greetings starts, and after a selection is made to transfer a caller, they get the recording "Sorry, example administrator is not available".

This does not happen every call, enough to upset customers.

Any assistance would be great.

Thank you.

[ranpierce]

not sure yet we need to see if it works.

the unaddressmessages dl is why you have so many voice mail in the example admuinistrator mailbox.

by default that box is the only member of the dl. you need to make another subsciber a member of that dl and consider taking eadmin off.

this is all in the installation guide too.

goto the SA > Subcribers > Public Distribution List and do a search for the unaddressedmessages dl

you really need to do this in order to no fill up the eadmin box.

Randy

[bbtekgraf]

Randy,

I did find Unaddressed Messages under Public Distribution Lists. I did a search under Members and Example Administrator is there.

Instead of making another Subscriber member, can we just change the greeting to say.."Company Name,(not Example Admin) please leave a message..blah blah blah" then create a Public Folder (in Exchange Manager)to forward any voicemails that may be left? Or just attach the Example Admin email acct on to the Receptionist mailbox?

If I missed your answer I apologize, but these voice messages are left in Example Admin mailbox because the calls were missed???

[Ronald Spencer · Accepted solution]

What is the mail box size on your example Administrator mailbox (found in Exchange)? I am not sure if it is standard config, but my Example administrator has a peculiar name (eadmin776a567f) as did some other aliases in exchange.

Anyway, Unaddressedmessages dl is a Distribution List. From the unity web admin, Select Public Distribution Lists (under the Subscribers heading). Click on the search icon (magnifying glass) and type "una*" (without the ""). The results should include a group called Unaddressed Messages - {your server name}.

[bbtekgraf]

t00832112,

Not sure what the total size was, but I did a major clean on the mailbox. And yes we do have Exchange. Ours also had a similar name EAdmin7e2f549b. Corruption possibly?

I did find the Unaddressed Messages, and Example Administrator is a member.

Thank you.

[Ronald Spencer]

I don't think it is corruption as all of my distribution lists as well as all Unity system accounts have that suffix. Not sure of its significance, though.

[ranpierce]

I would not change the prompt. I do not think this is the problem.

You should add a member to the dl though for other reasons like what if the vm was important?

At this point I would probably open a SR with TAC and see if they can find a known issue.

Please let me know.

Sorry I was not of more help

Randy

[bbtekgraf]

I will not change the Example Administrator. The vm's are important, just wanted a way not to confuse the customer if we still continue to get this "Example Admin is not available" error.

To add another member for Unaddressed Messages, I should do the following:

* Create new Subscriber

* Add the new Subscriber as a Member under Public Distribution Lists?

I'll read up on how to do all of this.

If the error persist I will open up a service request.

How do I rate this Topic? Go back and rate each response?

Thank you very much for all of your replies and assistance.

Have a great week!

[ranpierce]

thsnks so much but you only should rate the one you think helped. please let us know what tac says too.

Randy

[Ginger Dillon]

Hi -

This is not corruption, but the account created by AD because an account of EAdmin already existed. We have 5 Unity servers in our AD forest, one EAdmin account, the initial one that was created when Unity was first installed. Each subsequent Unity server that was installed created a new EAdmin account name that is unique. Look at the account's alias, in the E-mail address tab of the account's properties. It probably says Eadminx@domain.xyz. The same is true for the Public DLs that are added when Unity is installed, Unaddressed Messages; All Subscribers etc. What may have happened is Unity was deinstalled and then reinstalled, the deinstall does not clean up account information; Unity DiRT backup and restore, for example. This is nothing to worry about.

Ginger

[bbtekgraf]

Thank you for the reply.

I attached the accounts created by Unity and did not see any duplicates. We only have one Unity server.

The alias for Example Administrator account was only EAdmin.

Hope this helps some.

[bbtekgraf]

Update on the "sorry, example administrator is not available" error. I did clean out the Example Administrator mailbox which did have a large amount of voice messages, and I have not been able to duplicate the same error message, and no errors have been reported.

Thanks so much for all the replies and assistance.

[bbtekgraf]

Continue to have issues w/the "Example Administrator" error again. Last night we switched the phones over to the Auto Attendant for the holiday. A quick refresh of the issue is as follows: When you dial into our company, AA comes on and you press 1 for Sales, then you get "Please wait while we transfer your call" ..then right after that "Sorry, Example Administrator is not available" So I switched the Subscriber under Public Distribution Lists/Unaddressed Messages from Example Admin to an end user. Did more than 20 test calls no problem. This morning I dial in and twice I get the "Example Admin" error. This really narrows the problem down, but just can't understand why it continues to give this error. Do I need to switch the Public Distribution/Unaddressed Messages to a different Subscriber? Any assistance would be great since we are dependant on getting these calls during a time when we have no receptionist. Again, this is an intermittent problem.

Thank you very much.

Also. The mailbox size in Exchange of the Subscriber I have the Undaddress Messages set to is not large at all. (if this info helps)

[bbtekgraf]

One more bit of info I wanted to write is for the Unaddressed Messages under Public DL I have the Owner set to the receptionist, and under Members I have the same receptionist. No longer do I have EAdmin from both Owner and Member.

The Sales Hunt Group currently has EAdmin as the Owner, is this OK?

[Ronald Spencer]

it is okay, but if you don't have your call handler configured for not allow for message, it will eventually fill that box. What we have done is set the after greeting action to send the call somewhere else (either back to the call handler, or to another user or call handler. This way, there is not the option to leave a message that would be attached to this call handler (and ultimately end up with EAdmin).

[bbtekgraf]

Thanks for the reply.

So should I change the Call Handler Owner to the receptionist or leave it at EAdmin?

The most important issue I must get resolved is to make sure customers calling in do not hear "Sorry, Example Administrator not available" Too confusing and they might hang up not leaving a message at all. Bad news for the company...even more for me.