"Unknown Error" when trying to change ringtone on 6945

[jameskuder]

When I try to change the default ringtone on the 6945, I can only get the chirp 1 and chirp 2 to work. When I try any other ringtone, I just get "Unknown Error" on my display. Any ideas

[Jaime Valencia]

Do you get the same behavior on other phone models pointing to the same TFTP server??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[jameskuder]

The same thing with the 6921

[ronpatel]

Hi,

Chirp1 and Chirp2 are inbuild in Ip phone ond other requires special configuration.

Below is the configuration steps and file format required for the ringtone.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6921_6941_6961/8_5/english/admin_guide/6921cus.html#wp1030668

Also Please restart the tftp services and see if issue gets resolved.

Regards

Ronak Patel

[Rob Huffman]

Hi James,

Sounds like one of these bugs;

CSCtr97656 - Default ringtones for 69xx phones not working in version 9-2-1-0

CSCtx04784 - Default ringtones for 6945 phones not working in version 9-2-2

Cheers!

Rob

[Aaron Harrison]

Hi

That's the one (+5) - I had this recently. Fixed firmware was SCCP69xx.9-2-2-6-ES1, which I had to get from TAC.

Regards

Aaron