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"Unknown Error" when trying to change ringtone on 6945

When I try to change the default ringtone on the 6945, I can only get the chirp 1 and chirp 2 to work. When I try any other ringtone, I just get "Unknown Error" on my display. Any ideas

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5 REPLIES
Cisco Employee

"Unknown Error" when trying to change ringtone on 6945

Do you get the same behavior on other phone models pointing to the same TFTP server??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

"Unknown Error" when trying to change ringtone on 6945

The same thing with the 6921

Blue

"Unknown Error" when trying to change ringtone on 6945

Hi,

Chirp1 and Chirp2 are inbuild in Ip phone ond other requires special configuration.

Below is the configuration steps and file format required for the ringtone.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6921_6941_6961/8_5/english/admin_guide/6921cus.html#wp1030668

Also Please restart the tftp services and see if issue gets resolved.

Regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Hall of Fame Super Red

"Unknown Error" when trying to change ringtone on 6945

Hi James,

Sounds like one of these bugs;

CSCtr97656 - Default ringtones for 69xx phones not working in version 9-2-1-0

CSCtx04784 - Default ringtones for 6945 phones not working in version 9-2-2

Cheers!

Rob

Super Bronze

"Unknown Error" when trying to change ringtone on 6945

Hi

That's the one (+5) - I had this recently. Fixed firmware was SCCP69xx.9-2-2-6-ES1, which I had to get from TAC.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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