"Wait while I transfer your call" greeting

[joshehaos]

We just upgraded to Unity 5.0 and if someone calls a non-subscriber on the system and they do not answer....it says "wait while I transfer your call". It then sends them to the operator.

When we were running Unity 4.0.4, if the non-subscriber did not answer, it would tell them that the person is not available. Which is what I want.

Where do you disable that "wait while I" prompt on everything?

[Rob Huffman]

Hi Josh,

Not sure if this is what you are looking for;

While Transferring, Notify Caller

Indicate whether Cisco Unity notifies callers when it transfers a call:

Check the Do Not Play the "Wait While I Transfer Your Call" Prompt check box if you do not want Cisco Unity to notify callers.

Uncheck the Do Not Play the "Wait While I Transfer Your Call" Prompt check box if you want Cisco Unity to notify callers and ask them to hold.

Default: Check box is checked.

From this 5.x doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/dom/50curg070d.html

Hope this helps!

Rob

[joshehaos]

how would you apply that to everyone? The box is checked. Would this be something used through bulk edit?

[Rob Huffman]

Hi Josh,

How do these calls to non subscribers get to the Operator? I had figured probably via a Call Handler. If so this can be applied at that level.

Hope this helps!

Rob