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Random call disconnection

Dear All,

We are using CVP 8.5, comprehensive call mode with ICM-8.5.

We have IVR application to make bill payment by using credit cards. 

We  have observed random call disconnection ( around 20% of total) while  entering credit card number and received how-end as “hang-up”. 

VRU timeout set to 600s and application session timeout set to 1800s.

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,newcall,

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,ani,44662213

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,areacode,NA

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,exchange,NA

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,dnis,8888

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,uui,NA

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,iidigits,NA

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,callid=0671DCC469E811E19C10001563B8F918

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,billingParam=B_1000102647_428.92_0_483.42

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,_dnis=8888

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,lang=AR

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,DNIS=8888MEDIUM

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,CallerID=44662213

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,_ani=44662213

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,CVP Subdialog Start,enter,

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,CVP Subdialog Start,exit,done

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,CommonAction,enter,

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,CommonAction,exit,done

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,PaymentTypeDecision,enter,

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,PaymentTypeDecision,exit,balance

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,IsValidDuePayAmount,enter,

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,IsValidDuePayAmount,exit,pay

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,EnterCreditCardNumber,enter,

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,EnterCreditCardNumber,interaction,audio_group,initial_audio_group

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:58.375,EnterCreditCardNumber,exit,

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:58.437,,end,how,hangup

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:58.437,,end,result,normal

172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:58.437,,end,duration,13

call server log and application debug log are attached herewith for more information.

Any help highly appreciated.

1 REPLY
Blue

Random call disconnection

Hi

Try to put it in "Contact Center" forum ratner than in "Unified Communications Applications"

Regards

Ronak patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
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