RCC using CUPS error when Intercom button is assigned to phone
We are currently running CUPS version 6, CUCM version 6.1.3 with MOC 2007 and have discovered that remote call control always activates the Intercom button as opposed to the actual line number when an intercom button is added to a phone. Has anyone else experienced this or know of a fix. We have 2 offices that heavily utilize the intercom button and click to call from contacts is no longer an option for them.
I understand CUCIMOC does not have this problem but we don't have the money to purchase clients. We are looking to upgrade shortly to CUCM 7.1 and CUPS 7 as well. Not sure if a fix is found in those versions either.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...