RCC using CUPS error when Intercom button is assigned to phone
We are currently running CUPS version 6, CUCM version 6.1.3 with MOC 2007 and have discovered that remote call control always activates the Intercom button as opposed to the actual line number when an intercom button is added to a phone. Has anyone else experienced this or know of a fix. We have 2 offices that heavily utilize the intercom button and click to call from contacts is no longer an option for them.
I understand CUCIMOC does not have this problem but we don't have the money to purchase clients. We are looking to upgrade shortly to CUCM 7.1 and CUPS 7 as well. Not sure if a fix is found in those versions either.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...