Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Re-Importing a 2.4.6 subscriber

Hello.

The short version of my question is: How does one manually delete Unity attributes a user from an Exchange 5.5 directory so that that user may be seen and imported by Unity?

I have checked Attributes 11-15 as well as all the voicemail attributes in Exchange Administrator raw mode; all are blank. Should I be checking something else, or should one of those properties be non-empty in order for the import to proceed?

The long story is: Due to some unknown problem, a Unity subscriber could neither be given call handlers nor deleted via the Unity admin interface. Therefore, we deleted him by wiping out his MailUsers record with DohPropTest. After that, we could see him in the Exchange 5.5 directory, but not in Unity. Oddly, though, we cannot import him from Exchange.

What needs to be done to his record in order to make him importable?

Thank you.

Best regards,

David

  • Unified Communications Applications
3 REPLIES
Cisco Employee

Re: Re-Importing a 2.4.6 subscriber

Open Exchange in raw mode (use the “-r” option on the Exchange administrator) and REMOVE custom attributes 12 and 14 from the users you want to clean.

Also make sure the attribute "Allow Rich Text" is set.

New Member

Re: Re-Importing a 2.4.6 subscriber

Thanks for that, but the Remove button is grayed out. We're logged in as an Exchange Administrator. What other rights do we need?

Thanks.

Best,

Dave

New Member

Re: Re-Importing a 2.4.6 subscriber

Is there a document somewhere that describes manual removal of a subscriber in Unity 2.4.6? That would help a lot. Thanks.

Best,

Dave

197
Views
0
Helpful
3
Replies
This widget could not be displayed.