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Reached License limit when adding Unity Subscribers

Unity 5:

Unity has 374 subscribers but seems to think it has twice as many and is reporting licensing issues. It is UM with Exchange 2003 and I suspect the bulk import has somehow doubled up but they do not show in Unity.

Can anyone shine a light?

:)

Rich

5 REPLIES
Cisco Employee

Re: Reached License limit when adding Unity Subscribers

what does the GUSI says about the number of subscribers??

what does the license info viewer shows??

javalenc

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Reached License limit when adding Unity Subscribers

Directory Information

Total Subscribers in network = 374

Total full subscribers homed on the local message store (if any) = 0

Total full subscribers assigned to the local Unity server = 374

Total network (contact) subscribers homed locally = 0

Total call handlers on local box = 3

Total delivery locations homed locally = 0

Total Unity servers in the same dialing domain (including local server) = 0

Total Unity servers seen in directory (including local server)= 1

Licensing Information:

LicLanguagesMax=4

LicMaxMsgRecLenIsLicensed=2

LicPoolingIsEnabled=2

LicRealspeakSessionsMax=72

LicSubscribersMax=600

LicUMSubscribersMax=600

LicUnityUpgrades=2

LicUnityVoiceRecSessionsMax=48

LicVMISubscribersMax=0

LicVoicePortsMax=32

LicVPIMIsLicensed=0

LicAMISIsLicensed=0

LicSecondaryServerIsLicensed=0

AvLicUtilizationSecondaryServer=0

AvLicUtilizationSubscribers=743

AvLicUtilizationUMSubscribers=0

AvLicUtilizationVMISubscribers=0

How have 374 Subscribers consumed 743 lics?

Cisco Employee

Re: Reached License limit when adding Unity Subscribers

K74680614

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K74680614

or do a DC/GC reconnect

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Reached License limit when adding Unity Subscribers

Still got Unity License issue. Cisco TAC are looking it but was hoping for quicker help:

Unity had to be reinstalled initially and it is counting the orphaned Subscribers in AD - this is doubling the number of licenses consumed. Can someone advise a way of scrapping the 'ghost' subscribers? ie the ones not directly associated with Unity.

Cheers

Rich

New Member

Re: Reached License limit when adding Unity Subscribers

I tried the DC/GC reconnect - no joy :(

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