Normally when a User hasn't set up a personal greeting Unity will read off their First and Last name; however, that's recently stopped working. It'll just say "... is not available". It will play personal greetings that have been recorded. Verified the information is there, in Unity, for the users.
I'm poking around to see what might have caused that right now and was curious if anyone would be able to quickly point me in the right area. I haven't pulled a system restart yet as we're still currently in operational hours, but also want to make sure it isn't a setting that another co-worker accidentally adjusted.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...