Normally when a User hasn't set up a personal greeting Unity will read off their First and Last name; however, that's recently stopped working. It'll just say "... is not available". It will play personal greetings that have been recorded. Verified the information is there, in Unity, for the users.
I'm poking around to see what might have caused that right now and was curious if anyone would be able to quickly point me in the right area. I haven't pulled a system restart yet as we're still currently in operational hours, but also want to make sure it isn't a setting that another co-worker accidentally adjusted.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...