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Real Time Monitoring Tool ( CallManager )

Using the Real Time Monitoring Tool, can you provide instructions on how to pull down CDR records of Calls between two parties? ( this is in an effort to troubleshoot a calls that are unable to place outbound calls). It could be because of a Call Search Space issue, a PRI-line became unregistered, or maybe a gateway is down. So, I need to view the either the CDR records or trace log files.

1 REPLY
Cisco Employee

Re: Real Time Monitoring Tool ( CallManager )

CDR file won't give you any details from the ones you mention. You can simply look the call with CAR for that matter, you need to reach CUCM traces to troubleshoot.

Set Up Cisco CallManager Traces for Cisco Technical Support

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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