Receipts change via Advanced Settings Tool in Unity UM 5.0(1
After changing the Advanced Settings Tool in Unity UM 5.0(1) I have one user reporting they aren't getting Outlook read receipts in email anymore. We were trying to disable having the phone play the receipt as a voicemail. I'm trying to find another user to confirm this problem in Outlook.
Before Advanced Settings Tool change
User requests a read receipt for email, and read receipt was received via voicemail, mwi on phone would light.
After Advanced Settings Tool change
User requests a read receipt for email, and no read receipt is received.
Advanced Settings Tool, within the Unity Tools Depot - Administration Tools to exclude both all receipts and return receipts;
Re: Receipts change via Advanced Settings Tool in Unity UM 5.0(1
The setting you configured removes receipts from the voice message stack, what the subscriber hears when checking voice messages by phone. I don't think there is a correlation with an Outlook user not receiving a read receipt. I would recommend checking the user's Outlook:
- On the Tools menu, click Options.
- Click E-mail Options.
- Click Tracking Options.
- Select the Read receipt - make sure this is checked.
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