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Silver

Recognizing one word utterances from callers with Unity Connection 7

I'm looking to use Unity Connection as an ASR auto-attendant, but I'm having problems with one word utterances. For example, I'd like to be able to have someone call our number, say "accounting" , or "personnel" and get to the appropriate destination.

I can't seem to get this to work no matter how hard I try.

3 REPLIES
Silver

Re: Recognizing one word utterances from callers with Unity Conn

OK, so I thought of something, I added the one word name as the first name, and a period as the last name.

It seems to work.

Thoughts? Comments?

Cisco Employee

Re: Recognizing one word utterances from callers with Unity Conn

perfectly legitimate work around - the grammar wont try and use non characters (underscores, periods, dashes and such).

Right off hand I'm not sure why the SA is requiring both first and last names for the alternate name page - the DB does not enforce this. You should be able to leave one of them blank (for primary first/last name you can do that) - I'll check. But either way the period isn't going to hurt anything.

Silver

Re: Recognizing one word utterances from callers with Unity Conn

Cool. Thanks. One word utterances will be important in our deployment.

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