Record calls placed to Unity Connection Auto Attendnat
Thank you for your response. We have Unity Connection version 9.1(1). Currently we have configured a main company number as an auto attendant that goes to voice enabled directory handler. When customer dials main number it goes to directory handler and plays custom greeting. Customer can say the name of the employee or department and the call will be transferend.
Now the requirement is, when customer says the name of the employee or department we want to record it so that we will come to know what customer has said.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...