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Recorded Calls via the Cisco Agent Desktop Application

mingram27
Level 1
Level 1

‎04-03-2014 02:39 PM - edited ‎03-19-2019 08:04 AM

Recording Calls Question

I recently configured the tool bar for all the agents in the call center to record their own phone calls. The question is, where are the calls stored once you stop recording the calls?

I imagine the call should be a local directory on the PC that the agent is recording to. Is this correct?

Can someone help with this answer?

Matt

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vhilario
Level 1
Level 1

‎04-04-2014 10:58 AM

Pls see the following link.

 

 

https://supportforums.cisco.com/discussion/10991321/complete-call-recording-agents-uccx

 

Pls rate if it helps

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