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New Member

Recording with agent installed in Windows 8

Hi we have an upgrade in some machines and now the agents that have machines with windows 8, don't send any record for the server.

we have

Cisco Unified CM Administration

System version: 8.6.2.20000-2

At each machine we install:

CiscoAgentDesktop

Cisco Unified WFO Monitoring and Recording Recording

in the file POSTISNTALL the IP is correct.

is this a bug?

if we upgrade to the new version, 9 it will word?

thanks

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2 REPLIES
New Member

Recording with agent installed in Windows 8

Seeing that Windows 8 is not supported yet by UCCX 9.02SR1 CAD I would 100% bet that WFO desktop and recording is not supported.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Your only options here is going to Win7 or changing your recording mechanism to network or BiB (assuming you are only doing audio and not desktop recording).

Thanks,

Ryan

New Member

Recording with agent installed in Windows 8

thanks.

i see that i'll have to roll back from 8!

thanks!

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