Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Recovering deleted voicemail

We have a situation where someone left a user at my company a voicemail. We know they called in because we have a CM gateway report showing their call. What I believe happened is when someone was checking voicemail for this account they accidentally deleted this voicemail. My problem is we do our full backups on Friday night, this voicemail was left Sunday night, and we do not perform another backup until Monday night. Is there any way to restore this voicemail? We are thinking the voicemail was deleted during the day on Monday.

Unity 4.0.4sr1


Re: Recovering deleted voicemail

Hi -

When you configured Unity, did you specify that deleted voice messages go into the Deleted Items folder? Also, if your Exchange is offbox, there may be a policy to keep messages in Deleted Items for so many days. There are several ways to check to see if mail still exists in the mailbox, using Exchange System Manager or even Outlook. You can log on to the user and configure Outlook. Check the Deleted Items folder.