it might be a bug, that version is considered pretty old right now and there were plenty of things to be fixed. if not, only traces and logs could tell what happened. recommendation would be to go the latest version possible
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...