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Reg: IPCC / Cisco Unified Contact Centre Solution

Hi Guys,

Could you please let me know the difference between IPCC and Unified contact Centre Solution.

Also if I want to have ACD in our Call Manager System, which software can provide this function.

Tks

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Re: Reg: IPCC / Cisco Unified Contact Centre Solution

Could you please let me know the difference between IPCC and Unified contact Centre Solution.

The Cisco IP Contact Center (IPCC) is a Call Center solution which come in many Flavours (Express, Enterprise...etc).

Also if I want to have ACD in our Call Manager System, which software can provide this function

It depends on many things, number of agents?

number of Calls (inbound/outbound)? Which type of reporting? ...etc

If it s a small business an IPCC Express can give you what yu want, if it s a large Call Center then IPCC Enterprise can be the one you are looking for, but again it all depends on many criteria which you need to define before choosing which product from cisco fit the most of what you want.

HTH

Karzazi

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