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Regarding CDR Analysis and reporting login problem

Hi

We are having Cisco Call Manager 4.1 .

When we login to CAR its showing error as " Invalid User ".

Now we are able to login with same username and password previously.

Can u pls help how we can now able to login to CAR?

Vaishali

3 REPLIES
Red

Re: Regarding CDR Analysis and reporting login problem

CallManager keeps record of which user would be the CAR admin user.  This is in DC Directory (or AD if your CCM is AD-integrated).

Editing the directory is not recommended by end users.  Please open a TAC case.  They should be able to recover it in 5 minutes.

Michael

http://htluo.blogspot.com

Cisco Employee

Re: Regarding CDR Analysis and reporting login problem

Try this

Cisco CallManager: Restoring a Lost  ART / CAR Password

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml#topic1

The procedure for AD is quite similar, if you don't feel comfortable doing this reach TAC.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Regarding CDR Analysis and reporting login problem

Hi

We are having problem with CDR not getting generated at all.

In Error log its showing Database access error.

While uninstalling CAR , Its not able to uninstall DC Directory.

Also when we open DC Directory Admin we are not able to delete "CiscoAdminRepToolAdminGroupUsers "

under "Groups" tab.

So we are not able to login with default admin user.

Its showing error as " you are not authorized " while deleting "CiscoAdminRepToolAdminGroupUsers"

We are logging with local administrator.

Please let us know how we can do this so that we can login with default user

Vaishali

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