Relation between Call Detail Record (CM CDR) and Termination Call Detail (awdb ICM)
I am handling with a report that needs to relate each call registered on CDR with the awbd on ICM. At the first time i joined the formula
"(globalCallID_callManagerId * 0x1000000) + globalCallID_callId" to the ICM.PeripheralCallKey and it worked... just for a few time.
After looking forward, i saw if a call had some transfer or conference, the PeripheralCallKey won't be not unique... so my "solution" failed...
At the second time, i tryed to join the OUTGOINGPROTOCOLCALLREF and INCOMINGPROTOCOLCALLREF to the ICM.CALLREFERENCEID and ICM.CALLGUID - but this relation does not have a pattern, than i can't join my calls from CDR to ICM.
Please, someone knows if there is other way to join my calls from CDR to ICM?
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