I have the following scenario. Incoming calls hit an IVR Auto Attendant. One of the options is to enter an extension. The call is then redirected to the extension. Once that calls reaches the extensions voicemail, they can zero out. This sends them to a route point registered to an IVR.
The issue I am having is that this call handler can successfully redirect the call if I set the transfer to supervised but not if I have it set to release to switch. The call reaches the IVR script but you get a "slow busy". I understand the difference between Release to Switch and supervised transfer. However, why would one work and not the other?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...