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Remote Destination Inbound Calling Showing DN instead of PSTN #

Hey guys,

We have SNR set up with Remote Destination Profiles. Everything works fine except for when a user calls *in* to an office DID through the gateway using their cell phone that is configured as a remote destination. The issue is, office phones show this call as coming from that user's internal extension and not from their Cell phone's PSTN number.

Example:

                                555-555-5678                              5678

     [Cell Phone]    --------------------------->     [VGW]   ------------->  [Desk Phone] (Caller ID shows from "1234", not "555-555-1234")

    555-555-1234

1 REPLY
VIP Super Bronze

Re: Remote Destination Inbound Calling Showing DN instead of PST

That is working as designed. Mobile Connect is trying to reflect the enterprise user, not the remote destination.

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