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Repeating buttons

We just deployed some 7965 phones and have had complaints that when users are on a call and then have to imput more numbers (bank info, passcodes etc) the numbers double or triple. So for example they hit 43872 it shows 44444433388888777777772222. We have deployed hundreds of these phones and have never had this issue? We replaced a few phones but the users still experience the issue.

Ideas?

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