Reporting on different options in a single Unified CM Telephony Trigger
I am using cisco UCCX and CUCM version 8.5. in which i have deployed one main IVR with Unified CM Telephony Trigger 1124 in which IVR goes into different options (e.g press one for new orders etc) before the call lands on a particular CSQ. My client now wants a feature in reporting to see traces that from a particular CLI which options are being pressed or say how many callers reaches or press different options (e.g new order 1 and then goes to agent or how many callers reach option 2 (say listen details) and before landing on any queue dissconnects the call. in historical reporting it shows the total calls on 1124 and the CSQ status. Please suggest a way i can do that.
your co-operation in this matter will be highly appreciated.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.