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New Member

Reports on Cisco CallManager

Is there a way to run reports on callmanager that would give statistics for a specific time frame, basically we are looking for call volumes, average incoming and average outgoing call volume for specific dates.

12 REPLIES
Cisco Employee

Re: Reports on Cisco CallManager

the CAR reports let you configure a timeframe, isn't that working??

of course they won't give you stats but they certainly will give you info from a certain timeframe you choose

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Reports on Cisco CallManager

The only thing I get under CAR are the tabs BILLS, HELP, and LOGOUT. Does this mean the application isn't installed?

Cisco Employee

Re: Reports on Cisco CallManager

are you using a CAR admin account to login??

if not you're only getting your personal options, only for your user

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Reports on Cisco CallManager

no just the callmanager login account, how would I create a CAR admin account?

Cisco Employee

Re: Reports on Cisco CallManager

version?

javalenc

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Reports on Cisco CallManager

CM Version 4.1(3)sr6

Admin version 4.1(0.11)

CM Installation id 4.1(3)sr6

Cisco Employee

Re: Reports on Cisco CallManager

you need to log into CAR using admin/admin if it's the 1st time you login and add users to the admin group

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Reports on Cisco CallManager

unfortunately that does not work, the person who was here before is now gone from the company. Is there a way to reset it or break in as no one knows the useraname and password.

Cisco Employee

Re: Reports on Cisco CallManager

if you know the user you can reset the pwd on the directory

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Red

Re: Reports on Cisco CallManager

Hi Efrain,

Hope things are good with you! Here is a note to add to the great help from Jaime (nice work here my friend :) 5 points for your good follow-up)

This doc has some good detailed steps for what you need to do;

Cisco CallManager: Restoring a Lost ART / CAR Password

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml

Hope this helps!

Rob

New Member

Re: Reports on Cisco CallManager

Ok that worked, but now I when I do a search by any extension all I get is zeros or empty reports. Any ideas?

Cisco Employee

Re: Reports on Cisco CallManager

is CDR configured???

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml#cause2

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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