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Cisco Employee

Request for ideas for Unity Connection documentation

Hello, I'm a Unity Lead in the Technical Assistance Center and I am looking for ideas on documentation you might think missing or lacking on Who better to ask than our customer base that utilize our documentation most often.

In this case I am requesting ideas for Unity Connection, PIMG, Unity, Speechview, and perhaps Tools found on

The ideas could be in areas such as Troubleshooting or How to do a certain feature, also design is a possible area, and other ideas you may have.

Please reply back on this discussion with your ideas. I will most likely not respond unless I need more clarification on your idea. I'm not going to give that's a good idea or not a good idea. In this case I'm using this more to brainstorm what the customer base feels would be helpful and is not already present.

I appreciate your particiation in this endevor and look forward to your feedback.



New Member

Request for ideas for Unity Connection documentation

Hi Scott,

I would like to thank you for this brilliant idea to improving documentation on, especially for Unity Connection. I am sure there will be a lot of guys out there who will thank you for this.

I think the documents in the style of and are really helpful. However, I can't find such documention in the context of call handlers in Cisco Unity Connection. In my opinion, they are addition to what Cisco has as configuration examples.

Thank you & regards,