Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Require Reason codes

Can anyone point me towards documentation to require reason coeds in desktop agent? Also any advice would be very much appreciated.

1 REPLY
Hall of Fame Super Silver

Re: Require Reason codes

You control this from CAD Administrator tool, check out page 50 of this doc:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf

HTH,

Chris

111
Views
0
Helpful
1
Replies