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Reset Unity Connection 2.0.1 Business Edition Administrator Password

The unity connection 2.0.1 installed in a Business Edition server its admin password can be reset ?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Reset Unity Connection 2.0.1 Business Edition Administrator

Hi Joel,

I wouldn't think a reboot would be necessary. If the password works and allows you to log into the ccmadmin pages but not the UConnadmin pages, you may be running into CSCsh98940. Try the workaround suggested for this defect and see if that resolves it for you.

Regards,

Michael.

6 REPLIES
Cisco Employee

Re: Reset Unity Connection 2.0.1 Business Edition Administrator

Joel,

From the CLI, use these commands:

utils reset_ui_administrator_password

utils reset_ui_administrator_name

The administrator password applies when logging into either the CCM admin or Unity Connection admin pages.

Regards,

Michael.

New Member

Re: Reset Unity Connection 2.0.1 Business Edition Administrator

thanks Michael, Do I need to reboot the sever?

Because I do those commands , and I still cant enter admin pages of the Unity Connection, though the CallManager works fine.

thanks for the help

Cisco Employee

Re: Reset Unity Connection 2.0.1 Business Edition Administrator

Hi Joel,

I wouldn't think a reboot would be necessary. If the password works and allows you to log into the ccmadmin pages but not the UConnadmin pages, you may be running into CSCsh98940. Try the workaround suggested for this defect and see if that resolves it for you.

Regards,

Michael.

New Member

Re: Reset Unity Connection 2.0.1 Business Edition Administrator

Thanks for the info.

The issue is solved

Cisco Employee

Re: Reset Unity Connection 2.0.1 Business Edition Administrator

Joel,

From the CLI, use these commands:

utils reset_ui_administrator_password

utils reset_ui_administrator_name

The administrator password applies when logging into either the CCM admin or Unity Connection admin pages.

Regards,

Michael.

Cisco Employee

Re: Reset Unity Connection 2.0.1 Business Edition Administrator

Thanks for the update Joel.

Cheers!

Michael.

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