I have a customer running Unity Connection 8.6 who had a few folks digging through the deleted items folder trying to find a specific message. However this morning the deleted items folder is empty. At this point I suspect it is due to the aging policy permanently deleting them. We do have current system backups including messages.
My question is: Is there are way to retrieve voice mail messages from the backups without restoring the entire backup to the server?
There is a tool called MessageFisher that looks promising, but it cannot work with version 8.0 + due to the encrypting of the TAR files during a backup.
Yes, Manish is correct - it's not supported. A supported mechanism to unencrypt the TAR files from the platform backups was pursued but never staffed. Annoying I know (I wrote the DRS Message Fisher - no one was more annoyed than me!).
You will find folks that have figured out how to unencrypt their TAR files out there (I think I've seen forum posts on this) but this is not something Cisco supports or condones so it's not something we can comment on unfortunately.
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