Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Ringing a subscribers phone from an Call Handler - Unity 4.2.1

Our customer wants the option of stating in a Main Greeting "To reach the person now, press 1 and then that call handler says "please dial the number of the user you wish to speak to" and they want the users phone to ring. Also as part of the main greeting they want to be able to include "To leave a voicemail for a user, press 2" and have the caller then dial the users number and have it go straight to voicemail without ringing the phone.

Currently, we have the user templates set to "go directly to voicemail" which it does when you transfer from an auto attendant (for specific reasons)- if we change the subscribers call transfer settings to "ring subscribers extension"...then it will ring, but the caller wont be able to choose option 2 to go directly to voicemail without ringing the phone.

Is there anyway around this so we can offer both? Thanks.

CreatePlease to create content