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Community Member

ringtone changed on it's own

CUCM version 7.1.5.33900-10

We had a hit on our network and everything has recovered, however one of my sites has a couple of users who are telling me that their ringtones have changed without their interaction.

Has anyone heard of this? Is it a bug?

Thanks,


BR

3 REPLIES
Hall of Fame Super Red

ringtone changed on it's own

Hi Brent,

Can you please let us know the phone model and firmware version.

Cheers!

Rob

Community Member

ringtone changed on it's own

cisco 7945 SCCP45.9-1-1SR1S

Hall of Fame Super Red

ringtone changed on it's own

Hi Brent,

I had a long look around for bugs related to this issue and this was the closest. It does

state 7975's but you never know

CSCtq86175 - User settings and call history may be lost for 7975 phone if it is reset

Description

Symptom:

User settings and call histories may be lost for 7975 phone if it is reset or if firmware is upgraded. User settings includes attributes such as phone background image, ring tone etc. Call history includes missed calls, received calls, placed calls.

Conditions:

Two scenarios could lead to the problem:

(1) Firmware upgrade

or

(2) Phone reset

For both the above scenarios, the problem occurs extremely intermittently.

Workaround:

There is no known workaround.

Details

1st Found-in:                          (1)

9.1(1)

Status:

Fixed

Last Modified:

Feb 20,2012

Fixed-in:                          (3)

9.2(3)TH1.4, 9.2(3), 9.2(1)ES5

Product:

Cisco Unified IP Phone 7900 Series

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (4)

Cheers!

Rob

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