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Community Member

Routing Calls for Call Manager Business Edition 8

Hi,


Can the Unified Communications Manager Business Edition 8 be able to route inbound calls to a predetermined sales agent based on the geographic inbound call?

Thanks.

1 REPLY
Cisco Employee

Re: Routing Calls for Call Manager Business Edition 8

CallManager cannot route based on calling party number: http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsy52473. However if calls from certain geographic locations came in on different gateways you can set the CSS to reach different partitions to route calls differently.

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