Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
339
Views
0
Helpful
1
Replies

Routing Calls for Call Manager Business Edition 8

epantas
Level 1
Level 1

‎11-05-2010 11:55 AM - edited ‎03-19-2019 01:52 AM

Hi,


Can the Unified Communications Manager Business Edition 8 be able to route inbound calls to a predetermined sales agent based on the geographic inbound call?

Thanks.

Labels:
0 Helpful
1 Reply 1

Joseph Martini
Cisco Employee
Cisco Employee

‎11-06-2010 03:52 AM

CallManager cannot route based on calling party number: http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsy52473. However if calls from certain geographic locations came in on different gateways you can set the CSS to reach different partitions to route calls differently.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents