We have had issues with UCCX agents that were unable to login because the CTI service or Tomcat service is hung. We usually have to restart either CTI or Tomcat on the publisher to correct. Does anyone know of any RTMT alerts that can be setup to notify us that one of those services is not responding or hung?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...