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RTMT real time data doesnt working

Artem Streltsov
Level 1
Level 1

Hello all!

Suddenly stopped working Session trace log view -> Real Time Data in RTMT software.

I tried to restart AMC Service, RIS and Tomcat - no effect. Tried to change time range in Real time data - no effect too, its no calls to show.

Collecting session information from node cucm.xxx.xxx.local
Collecting session information from node cucm-slave.xxx.xxx.local
Collecting session information from node cucm-imp.xxx.xxx.local
cucm-imp.xxx.xxx.local: no files match query criteria.

But, if I download log files directly to my PC with Trace&log central -> called party tracing and transfer it to RTMT with "open from local disk" - its OK and works fine, all calls shown correctly.

I also tried to reinstall RTMT to any directories and give all permissions to it.

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi Artem,

It sounds like you may be hitting this bug;

RTMT 11.5 - Session Trace Log View > Real Time Data not displaying calls
CSCvb09481
Cheers!
Rob

View solution in original post

6 Replies 6

Rob Huffman
Hall of Fame
Hall of Fame

Hi Artem,

Can you please provide your CUCM/RTMT version.

Cheers!

Rob

11.5

Rob Huffman
Hall of Fame
Hall of Fame

Hi Artem,

It sounds like you may be hitting this bug;

RTMT 11.5 - Session Trace Log View > Real Time Data not displaying calls
CSCvb09481
Cheers!
Rob

Thanks a lot, Rob! I will prepare for an update it all.

Rob Huffman
Hall of Fame
Hall of Fame

Hi Artem,

You are most welcome my friend!

Cheers!

Rob

I wish I could read more about this bug, but it seems the bug finder has a bug tonight. 

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