RTMT shutsdown when collecting files

[s_mcnally]

I am using RTMT 8.7 and when I am in Trace & Log Central and attempt to collect files RTMT just crashes.  Using Win7 64-bit, no application logs within windows to give me insight to this problem.  Anyone else seen this? 

[Tommer Catlin]

Sounds like a machine issue you are using.   I have been using it collect logs, etc and it has been fine for me.  Try on another machine and see if the outcome is the same.

[Karthik Sivaram · Accepted solution]

hi ,

RTMT 8.7 shipped along with CUCM 8.5.1 is not supported on Windows 7 box. However on Vista it is supported. Please note ( it is still  32 bit WindowsOS ) here. Looks like you seem to be using 64 bit OS , in which case as well RTMT

would not work

Hope that helps!

Thanks,

Karthik

[s_mcnally]

Thank you that was the information I was looking for.  Cheers.