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New Member

RTMT shutsdown when collecting files

I am using RTMT 8.7 and when I am in Trace & Log Central and attempt to collect files RTMT just crashes.  Using Win7 64-bit, no application logs within windows to give me insight to this problem.  Anyone else seen this? 

1 ACCEPTED SOLUTION

Accepted Solutions

RTMT shutsdown when collecting files

hi ,

RTMT 8.7 shipped along with CUCM 8.5.1 is not supported on Windows 7 box. However on Vista it is supported. Please note ( it is still  32 bit WindowsOS ) here. Looks like you seem to be using 64 bit OS , in which case as well RTMT

would not work

Hope that helps!

Thanks,

Karthik

3 REPLIES

RTMT shutsdown when collecting files

Sounds like a machine issue you are using.   I have been using it collect logs, etc and it has been fine for me.  Try on another machine and see if the outcome is the same.

RTMT shutsdown when collecting files

hi ,

RTMT 8.7 shipped along with CUCM 8.5.1 is not supported on Windows 7 box. However on Vista it is supported. Please note ( it is still  32 bit WindowsOS ) here. Looks like you seem to be using 64 bit OS , in which case as well RTMT

would not work

Hope that helps!

Thanks,

Karthik

New Member

RTMT shutsdown when collecting files

Thank you that was the information I was looking for.  Cheers. 

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