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RTMT shutsdown when collecting files

s_mcnally
Level 1
Level 1

I am using RTMT 8.7 and when I am in Trace & Log Central and attempt to collect files RTMT just crashes.  Using Win7 64-bit, no application logs within windows to give me insight to this problem.  Anyone else seen this? 

1 Accepted Solution

Accepted Solutions

Karthik Sivaram
Level 4
Level 4

hi ,

RTMT 8.7 shipped along with CUCM 8.5.1 is not supported on Windows 7 box. However on Vista it is supported. Please note ( it is still  32 bit WindowsOS ) here. Looks like you seem to be using 64 bit OS , in which case as well RTMT

would not work

Hope that helps!

Thanks,

Karthik

View solution in original post

3 Replies 3

Tommer Catlin
VIP Alumni
VIP Alumni

Sounds like a machine issue you are using.   I have been using it collect logs, etc and it has been fine for me.  Try on another machine and see if the outcome is the same.

Karthik Sivaram
Level 4
Level 4

hi ,

RTMT 8.7 shipped along with CUCM 8.5.1 is not supported on Windows 7 box. However on Vista it is supported. Please note ( it is still  32 bit WindowsOS ) here. Looks like you seem to be using 64 bit OS , in which case as well RTMT

would not work

Hope that helps!

Thanks,

Karthik

Thank you that was the information I was looking for.  Cheers. 

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