Hi, I am trying to configure Unity Connection 2.0 to search by extension in Directory Handler. However I do not see this option in Directory Handler. The only options I can see under Search Criteria Order where we can choose by Last name, First name or Fist name, Last name. I have also ticked option "Disable Spelled Name Searches" under System Settings > Advanced > Conversations but I do see any difference. When I go to the Directory Handler it still says "Spell the name of the person or distribution list. Spell the last and first name then press pounds, for q press 1......" Is there any way to search by extension number?
Hi Brad, thanks for the reply. However it did not work. When I press ## there is no response. I have also noticed that when I go to the directory and asked to press, for eg 1 for Mr John, the call does not go to John extension. Instead my main menu repeats. Any ideas?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...