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New Member

Search for an extension in Unity

Hi!

In unity, I have over 200 call handlers and some of them have a Call Transfer rule or a caller input to a particular extension.  Now I have to change those rules for another extensions but I don't want to browse all call handlers to manually change it.  Is there a way to search for a particular extension ?  Ideally, i'd like something like The Dependency records in CUCM.  I'd like to be able to search for extension 1111 and a report or a search result would tell me that this extension is use in Call Handler1, Call Handler3, Call Handler5, etc.

Is this even possible ?

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Cisco Employee

Re: Search for an extension in Unity

Not sure what version of Unity your at, but the Audio Text Manager (ATM) tool does have an extension or transfer string search function in it that will do exact match or substring matches for primary/alternate extensions or transfer strings.

It's pretty crude - it'll just show you a list of handlers/users that own an extension or a transfer rule that matches all or part of a string you enter - but it might save you some time at any rate.

2 REPLIES
Cisco Employee

Re: Search for an extension in Unity

Not sure what version of Unity your at, but the Audio Text Manager (ATM) tool does have an extension or transfer string search function in it that will do exact match or substring matches for primary/alternate extensions or transfer strings.

It's pretty crude - it'll just show you a list of handlers/users that own an extension or a transfer rule that matches all or part of a string you enter - but it might save you some time at any rate.

New Member

Re: Search for an extension in Unity

That doesn't help me for the Caller Input, but at least it's exactly what I was loo

king for for the Transfer thing!

Thank you!

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