Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Secondary dial tone

Hello experts,

I have a small problem, when a user tries to place an outgoing call, they get the secondary dial tone when they press the 2nd number for example if they want to cal1 918003334444

they get the secondary dial tone when they press '1' instead of when they press '9'

we don't have interdigit time out or anything like that

could you point me on the right direction

thank you

2 REPLIES
Cisco Employee

Re: Secondary dial tone

Most probably there is something with a wildcard or a range containing 9 as the 1st digit that is not a route pattern or a translation patterns that is matched when you start dialing, once you dial the 1 the pattern is no longer a possible match and the secondary dial tone is generated.

I'd recommend you to look at the route plan report for anything that starts with 9 and wildcards/regex.

You can use DNA and just have it dial 9 so it shows you all the possible matches.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Secondary dial tone

is provide dialtone checked in the route pattern?

153
Views
0
Helpful
2
Replies
CreatePlease to create content