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New Member

Send to voicemail CUPC client

Running CUPS 7.0 and CUPC 7.0. When I get in inbound call I will push the Send to Voicemail button when CUPC brings the call up on my PC. Nothing will happen to the call. The software disappears like it did something but the call continues to ring. I can play voicemail's through my CUPC client. Does anyone have this working? Is there a setting I am missing?

6 REPLIES
Red

Re: Send to voicemail CUPC client

Is it a PSTN call?

If yes, check CSS (Calling Search Space) on the incoming gateway and make sure it can reach the VM pilot and VM ports.

New Member

Re: Send to voicemail CUPC client

It was the CSS on the Voice Gateway. Thanks.

Red

Re: Send to voicemail CUPC client

You're welcome.

This is a common issue that described in this book:

http://www.lulu.com/content/5552336

My blog:

http://htluo.blogspot.com

New Member

Re: Send to voicemail CUPC client

I was having the original problem and now it's showing up as the Send to Voicemail option is Grayed Out.

Red

Re: Send to voicemail CUPC client

That was because there's no VM pilot number configured on CUPS > Application > Cisco Unified Personal Communicator > VoiceMail Profile.

Michael

http://htluo.blogspot.com

New Member

Re: Send to voicemail CUPC client

Michael that was it now I'm just trying to figure out my CSS and I should be all set.

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