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Community Member

Sending Notifications to Multiple Exchange Recipients

We have a number of extensions which are answered by any one of several people in a department.  The Unity boxes for these shared extensions are not synched to any one person's individual Exchange account.  How can I send notifications of new messages to multiple e-mail addresses? 

We tried building a distribution group in Exchange and entering that address in the Unity box, but nothing happens.  Under "Edit Unified Messaging Account (Exchange)" -- if Unity can't/won't send notifications without Synchronize Connection...(Single Inbox) checked, why is that an optional setting?  Without it, the Test button generates the result "No capabilities are enabled on the server."

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VIP Super Bronze

Sending Notifications to Multiple Exchange Recipients

Assuming Unity Connection, not Unity since you mention Single Inbox. Specify product and version when posting.

Single Inbox requires a normal Exchange mailbox, not a distribution list. If you want a DL as the receiptient you need to use the Message Actions menu option and change voicemails to Relay with the DL SMTP address specified.

PS- Exchange-side message rules are not processed for Single Inbox-deposited messages so creating a rule in Outlook won't work.

Please remember to rate helpful responses and identify helpful or correct answers.

5 REPLIES
VIP Super Bronze

Sending Notifications to Multiple Exchange Recipients

Assuming Unity Connection, not Unity since you mention Single Inbox. Specify product and version when posting.

Single Inbox requires a normal Exchange mailbox, not a distribution list. If you want a DL as the receiptient you need to use the Message Actions menu option and change voicemails to Relay with the DL SMTP address specified.

PS- Exchange-side message rules are not processed for Single Inbox-deposited messages so creating a rule in Outlook won't work.

Please remember to rate helpful responses and identify helpful or correct answers.

Community Member

Sending Notifications to Multiple Exchange Recipients

Thanks, that worked -- and it's much simpler than other SMTP instructions I found, which didn't seem to be what we were after.  Not interested in local Outlook rules for this purpose -- too much to track and maintain when staff change.

We are running Cisco Unity Connection version: 8.6.2.20000-76

Community Member

Sending Notifications to Multiple Exchange Recipients

Hi Jonathan, just a follow up question - we have setup smtp notifications from Unity connection and works fine. we do not have single inbox configured. If we had the smtp recipient's address as a group mailbox (i.e. setup an Exchange  distribution group) would the notifications go out to the multiple recipients within that group?

TIA...Jaginder 

VIP Super Bronze

Sending Notifications to Multiple Exchange Recipients

That's up to Exchange; once CXN sends the SMTP message to the smart host, it has no involvement in what happens to it. By default Exchange doesn't allow unauthenticated relayed mail to distribution lists. You would need to ensure that Exchange is configured to allow it for the intended alias.

Please remember to rate helpful responses and identify helpful or correct answers.

Community Member

Sending Notifications to Multiple Exchange Recipients

thanks.

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